Privacy Policy

1. Introduction

EZvisa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our visa application assistance services.

2. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Full name and contact information (email, phone number, address)
• Passport details and nationality
• Date of birth and marital status
• Employment information and income details
• Travel plans and itinerary information
• Photographs and document uploads
• Payment information (processed securely through third-party providers)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the collected information for:

• Processing and preparing your visa application documents
• Communicating with you about your application status
• Providing customer support and responding to inquiries
• Processing payments for our services
• Improving our website and services
• Complying with legal obligations
• Sending service-related communications

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and we use encryption for sensitive information transmission.

Form data may be temporarily stored in your browser's local storage to preserve your progress. This data remains on your device and is not transmitted to our servers until you submit your application.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations (payment processors, hosting providers)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement or government agencies when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings or our cookie consent banner. For more details, please see our cookie preferences.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of data processing
• Portability: Receive your data in a structured format
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@ezvisa.eu

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of your visa application process plus an additional period for legal and administrative purposes (usually up to 3 years).

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: