Refund Policy

Service Fee Refund Policy

At EZvisa, we're committed to providing excellent service. Our refund policy for the service fee (249 AED / 70 USD) is as follows:

Eligible for Full Refund:

• Before Document Review: If you request a refund before our team has begun reviewing your documents and preparing your application.
• Service Error: If we cannot process your application due to an error on our part or inability to provide the promised service.
• Duplicate Payment: If you accidentally made a duplicate payment for the same application.

Not Eligible for Refund:

• After Submission: Once your application has been submitted to the embassy or consulate.
• Visa Rejection: If your visa is rejected by the embassy due to incomplete documents, ineligibility, or other factors beyond our control.
• Change of Mind: After document review has been completed and personalized guidance has been provided.
• Embassy Fees: Embassy or consulate visa fees are non-refundable as they are paid directly to the government authorities.

Refund Process:

1. Request: Submit a refund request via email to info@ezvisa.net with your application reference number.
2. Review: Our team will review your request within 3-5 business days.
3. Approval: If approved, refunds will be processed within 7-10 business days to your original payment method.

Partial Refunds:

In certain cases, we may offer a partial refund if significant work has been completed but the service cannot be fully delivered. Each case is evaluated individually.

Important Notes:

• Embassy visa application fees are separate from our service fee and are non-refundable.
• Processing times and visa approval decisions are made by embassy authorities, not by EZvisa.
• We recommend reviewing all requirements carefully before making a payment.