Terms of Service
Last updated: January 7, 2026
1. Agreement to Terms
By accessing or using EZvisa's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
EZvisa provides visa application document assistance services, including but not limited to:
- Visa application form completion assistance
- Flight booking confirmations for visa purposes
- Hotel reservation confirmations
- Travel itinerary preparation
- Cover letter drafting
- Document review and guidance
3. Important Disclaimers
Please read carefully:
- EZvisa is NOT a travel agency.
- We do NOT guarantee visa approval. The final decision rests solely with the respective embassy or consulate.
- We are NOT responsible for visa rejections or delays caused by embassy processing.
- We do NOT help find or book visa appointment slots.
- Flight and hotel bookings provided are for visa application purposes only and may be subject to cancellation policies.
4. User Responsibilities
By using our services, you agree to:
- Provide accurate, complete, and truthful information
- Ensure all documents submitted are genuine and valid
- Review all prepared documents before submission to the embassy
- Comply with all visa application requirements of the destination country
- Not use our services for any illegal or fraudulent purposes
5. Payment Terms
- All fees must be paid in full before services are rendered
- Prices are subject to change without prior notice
- Payments are processed through secure third-party payment providers
- All prices are displayed in the currency indicated at checkout
6. Refund Policy
Our refund policy is as follows:
- Before document preparation begins: Full refund available
- After document preparation has started: Partial refund may be available depending on work completed
- After documents have been delivered: No refund available
- Visa rejection: No refund is provided for visa rejections as our service is document preparation only
7. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of EZvisa and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, EZvisa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of our services.
9. Indemnification
You agree to indemnify and hold harmless EZvisa and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be resolved in the courts of Dubai, UAE.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the modified terms.
12. Contact Information
For questions about these Terms of Service, please contact us at:
EZvisa
Email: legal@ezvisa.eu
WhatsApp: +971 50 123 4567